Delivery time & -rates
Belgium, France, Germany, The Netherlands, Luxembourg
- For orders above 100 €: Free shipping and free Return
- For orders under 100 €: Delivery costs of 10 €
Austria, Denmark,Ireland, Poland, Portugal, Sweden,
- For orders above 100 €: Free shipping and free Return
- For orders under 100 €: Delivery costs of 20€
Spain, Italy
- For orders above 150 €: Free shipping and free Return
- For orders under 150 €: Delivery costs of 20€
Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia
- For orders above 100 €: Free shipping
- For orders under 100 €: Delivery costs of 20€
In the UK and Switzerland:
- For Orders above 300 €: Free shipping and free Return (shipping & taxes incl.)
- For orders under 300 €: Delivery costs of 30€ (shipping & taxes incl.)
Delivery
URBN STORM entrusts the delivery of its products to several shipping agents. Shipping rates may vary by companies, so we invite you to check their websites for more information. The exact amount of these transport costs will always be communicated to you when finalizing your order.
Delivery delay
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- The stated delivery times apply from the receipt by the Customer of the confirmation email sent by URBN STORM subject to validation of payment, delivery times will be communicated for information purposes.
- URBN STORM undertakes to make every effort to deliver the ordered products within a reasonable time.
- If the Products ordered are unavailable at the time of the order and cannot be delivered within a reasonable time following receipt of payment by URBN STORM, URBN STORM will inform upon receipt of his order the Customer by e-mail that the order has been cancelled.
- When the product that was ordered is ready to be shipped (or removed from the store if applicable), URBN STORM sends an email to the Customer to confirm the shipment (or availability if any) of its Order. A tracking number will then be transmitted to the Customer, in order to allow him to follow up his order via the website of the shipping agents concerned.
- For more information on delivery times and tracking, please refer to the “Delivery and Transport” page available on the Site at: https://vpq.dfq.temporary.site/delivery-transport/
Refund Policy
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- The refund as well as the refund of the delivery costs will be operated using the same means of payment as those initially used by the Customer for the payment of his Order and this within 14 days following receipt of the returned Product.
- The Customer shall support the costs due the return of the Products except those caused by the return of the Products in application of article 6.1 of the present Terms and Conditions.
Exchange Policy
URBN STORM does not permit the exchange of the Products via the Website. However, the Customer has the possibility to cancel his Order in compliance with the stipulated conditions and subsequently to make a new Order.
